Last updated 15 October 2026

Refund policy

MasterBar is free during the beta, so there is nothing to refund yet. Once MasterBar is for sale, this policy applies to every purchase.

30 days, no questions asked

Not happy with MasterBar? Ask for a refund within 30 days of your purchase and you get the full amount back. You don't need to give a reason.

How to ask for a refund

Orders are handled by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle also handles refunds. Use the link in the receipt Paddle emailed you, go to paddle.net, or email us at hello@masterbar.app and we arrange it with Paddle.

The money goes back to the way you paid. After a refund, the licence of that purchase stops working.

After 30 days

After 30 days we don't give refunds as a rule. If MasterBar does not work on your Mac and we can't fix it, email us and we will look at it together.

Your legal rights

This policy comes on top of your rights under the law, such as the right of withdrawal for consumers in the EU and the UK. Paddle's buyer terms describe those rights. Nothing in this policy limits them.